FAQ Shipping
How long does it take to process an order?
Please allow 5-7 business days for orders to be processed for shipping. Please keep in mind that Triquetramoon's operation is done by one person, this includes shipping and making the items sold. Depending on how many orders we have it can take a few days to get through them. If there is a delay in shipping for whatever reason, we will email you with that information. Shipping at the moment will be done as soon as possible, in the future this section may be updated with a more accurate shipping schedule.
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What do I do if my package is missing/damaged/stolen?
In the event that your order does not arrive in a timely manner, is stolen, or arrived damaged please send us an email as soon as possible with your order number. If the item is damaged please also include a picture of the damaged item in your email. Please allow a few business days for us to get back to your email. We will do our best to assist you, and work towards a satisfactory solution.
This could potentially include an exchange, a store credit, discount on your next purchase, or other possible solutions. *However this is not guaranteed, it all depends on what the situation is you are facing, and how Triquetramoon decides is best to proceed.*
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Please note that we cannot refund your purchase for packages that do not arrive, are stolen, or are damaged. You will need to open a claim with the shipping company that was used for your package. We can try to assist you in that process, but it will be at the discretion of whichever shipping company's policies they have.
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Please keep in mind that once your package is out of our hands we no longer have control over what happens to it, which is why a claim with the shipping companies is the best way to deal with these situations.
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Where do you ship?
Triquetramoon ships to anywhere in the United States.
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Unfortunately for now because of many factors we do not feel comfortable shipping internationally. Hopefully in the future this will change, please keep checking back to see if this has changed. Thank you for understanding!
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How can I track my order?
Once your order has been processed for shipping we will email you your tracking number!